The intent of governance in outsourcing is to provide a mutually agreed-upon framework for the way a service provider and client will work together to conduct business (the outsourced function) and manage their relationship. Unfortunately, the relationship aspect has traditionally been overlooked, with both the service provider and the client focusing almost exclusively on contractual terms, rather than on building and nurturing a win-win business relationship.
We all need clients to sustain a business and a great many friendships often result from business/client relationships. However, on the dark side of things where it’s also very real, we go through days where we’re pulling their hair out because a client has said or done something slightly irritating. So below is a little list, which I’m sure will be expanded over time, to help us cope with the more challenging people around us to create an effective and respectful client/provider relationship:
Please afford us a little mutual respect. Sometimes we know what works better for you.
We feel a responsibility to you and to our other clients.
We want to provide you with service that exceeds your expectations because we value you – not because we are trying to be difficult.
We’ll set the stage for a fruitful relationship beneficial to all.
We all need clients to sustain a business and a great many friendships often result from business/client relationships. However, on the dark side of things where it’s also very real, we go through days where we’re pulling their hair out because a client has said or done something slightly irritating. So below is a little list, which I’m sure will be expanded over time, to help us cope with the more challenging people around us to create an effective and respectful client/provider relationship:
Please afford us a little mutual respect. Sometimes we know what works better for you.
We feel a responsibility to you and to our other clients.
We want to provide you with service that exceeds your expectations because we value you – not because we are trying to be difficult.
We’ll set the stage for a fruitful relationship beneficial to all.
6 comments:
100% agreed.
I've been to the client side and i am now with the vendor side. i truely understand how the cycle works.
client must respect your vendor and as a vendor, we must not take client advantage.
that's call partnership!
That is why we choose the clients that will work with us as a partner to make things better for them. The clients that help us help them.
I have an experience recently meeting with a prospect. They are looking for a service provider to plan their events. However, she don’t come across cooperative enough to provide information to service provider. I was confused because she don’t really provide information and yet expect a good proposal. In my point of view, it does matter if both parties are working closely to make things happen. Customer who are paying does not mean that you are the king. Mutual respect as partner to make things happen is key in whatever we do.
Look into a bigger picture and be a bigger person.
mutual respect must exist in business dealing partnership/relationship.
each parties need to respect each other either by how to conduct business, how to make it happen etc.
this is win-win situation for both parties!
in any business transactions, we need people to communicate with. Everything that we do, we rely & depend on every individual's expertise and ability. That's why mutual understanding is needed to create a last long relationship.
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